[vc_row][vc_column width=”1/1″][vc_custom_heading text=”Frequently Asked Questions
” font_container=”tag:h2|font_size:40|text_align:center” google_fonts=”font_family:Merriweather%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C800%2C800italic”][vc_text_separator title=”Everything you want to know.” title_align=”separator_align_center” color=”grey”][vc_tour][vc_tab title=”Pre-Sale Questions” tab_id=”1429541279026-3-10″][vc_column_text]
Pre-sale Questions
Can I use the website on more than one site?
Yes, our license grants you the rights to use the website on more than one site owned by you or not. However for getting support for your clients’ websites, you need to purchase an additional service.
Can I customize the website?
Currently, Our websites all come with a One File Configuration options (config.php) that allows you to easily add/update paypal email. If you wish to further customize your website, you can also make your own code edits or design edits in html.
Which browsers are supported by your websites?
Our websites are supported by all the latest browsers, and include fall-back support to provide proper functioning even in outdated browsers (mostly).
How often do you update the websites?
We fix any bugs we encounter as soon as possible.
What are the hosting/server requirements for your websites?
Our websites work with every host out there. But to be sure, please make sure your hosting supports the latest version of WordPress, MySQL 5 or higher, and PHP5 or higher or you can choose our recommended webhosting .
What payment options do you support?
Currently, we offer PayPal only.
[/vc_column_text][/vc_tab][vc_tab title=”Account or Post-Sale Questions” tab_id=”1429541460051-4-2″][vc_column_text]
Account or Post-Sale Questions
What is your refund policy?
We only offers refunds under select circumstances. The item must either be broken, not working properly or truly missing features as described.
Before you request a refund:
Please note that there is a difference between a broken item, and simply receiving an error message or having trouble configuring the Product to your desired result.
Error messages are often related to improper setup, hosting, configuration, or software which causes the item to not work.
Before you request a refund from us you must do the following: Read the extensive documentation that we provide with each Product.
- Contact our support staff if you are still experiencing problems.
- Confirm that your server meets the specifications laid out in the requirements for the Product.
- Please note that opening a dispute or initiating a chargeback will not speed up your refund request, and we reserve the right to refer any case to the PayPal fraud department which may result in your account being limited.
As you are buying a digital product, when you download the item, you have taken ownership and we can not offer refunds because you have changed your mind or found a different Product you prefer, or other similar reasons.
If you’re not sure whether a Product is the correct fit for you, please reach out to our sales team and ask, and our team will be happy to assist you.
If you’ve read the above, and we’ve taken the necessary steps, but your Product is still broken, malfunctioning or otherwise non-functional, please open a refund request.
Why haven’t I received my receipt or login information?
If you just ordered your Product or created a free account, there may be a slight delay in the order processing or in the email delivery to you. Please check your spam folder just in case. If you haven’t received the mail in a timely manner, please contact us and we will happily assist you.
Why can’t I log into my account?
The only reasons you would be unable to log into your account are an incorrect password, or account termination due to fraud.
Where are the products that I purchased in my account?
If you completed the order successfully, the website will be present in your account.
How do I change my billing information?
Log into your account and navigate to Billing > Edit.
How do I buy a new website my existing account?
You can browse websites and purchase them after logging into your account.
[/vc_column_text][/vc_tab][vc_tab title=”Support Questions” tab_id=”1429542458054-8-4″][vc_column_text]
Support Questions
How can I get support with a website that I bought?
Feel free to email us and we will try our best to help you asap.
How long will I be able to get support on a website that I purchased?
We offer 3 months support on our websites and unlimited support
Do you provide phone or live support?
We do not provide phone or live support at this time. However, we provide 24×7 support via our support form and most queries are resolved within an hour.
Does support cost extra for any services?
Most of our support is free, but if you require customization services, these can be performed for an extra charge, please email us if interested.
Can you migrate or set up my site for me?
We offer some services for setup and migration (additional charge), please email us if you are interested.
[/vc_column_text][/vc_tab][vc_tab title=”Website Installation” tab_id=”1429540209-2-38″][vc_column_text]
WEBSITE INSTALLATION
In this lesson we’re going to show you how to:
- Set up your FTP program so it can connect to your website
- Upload files html from your computer to your website
What is FTP?
FTP is short for File Transfer Protocol. It is a system that allows you to log in to a server and upload, download or modify content.
Note that not all web hosts support FTP (some have it disabled because they may feel it is too insecure, or open to abuse with people uploading too many large files), so if you’re not sure, or can’t find your FTP login details in your hosting control panel, you should double-check with your hosting provider.
What is FileZilla?
FileZilla is a program that actually lets you transfers files over FTP. It’s free, available for Windows and Mac OSX and you can download it from http://filezilla-project.org/. Filezilla is a reasonably standard FTP program, and you’ll find that most FTP programs operate in a similar way.
If you’ve got Dreamweaver or some other HTML editing program which has the ability to upload your website, you might get a little bit lost in this lesson since the process can be a little different; however, even if you are creating your website in one of these programs, you can still use a separate FTP program to upload it all – in fact it’s frequently easier to see what’s going on if you use a separate program.
Connecting to your website
Once you’ve downloaded and installed FileZilla, the first thing you need to do is tell FileZilla what it’s connecting to! To do this, click on “File” at the top of the screen, and then select “Site Manager”.
Go File > Site Manager
Inside this window, click on “New Site” and you’ll see a new icon appear under ” My FTP Sites”. Give it a name if you like, otherwise it’ll just call it “New Site”
Select this new site and a whole bunch of fields will open on the right. In these boxes you’re going to enter some of the information that you will have received from your website hosting company when you signed up with them (check your welcome email):
Your Host will typically be yourdomainname.com, or sometimes ftp.yourdomainname.com – your hosting company will have given you this information.
In the next box we have “Protocol”. Just leave that at the default, “FTP”, for the moment.
For “Logon Type” select “Normal”, and then enter your username and password into the boxes below. “User” will be your main user name, but depending on your hosting provider, it might also be yourusername@yourdomainname.com, or something else. The password will have been provided by the hosting company with all the other information in your welcome email. (If you’re not sure about any of this information, take a moment to browse through the help section of your hosting company’s website. They’re bound to have a FAQ about that covers this.)
That’s all the information you need to enter for the moment; you can now click Connect to save your information and connect to your site
What you’ll see next is a whole lot of text scrolling in the top window. That’s the FTP program communicating with the server. Hopefully it’ll be successful and you’ll see a whole lot of green and blue text flashing through that window, then some other windows will open in the main window on the right.
The window on the right represents the files and folders on your server. Depending on the features and administration tools your hosting provider has bundled with your account, you might see a range of folders here. Usually you won’t need to go into them. The folder we’re really interested in is the folder that holds the files and images that actually appear on your website. It’ll typically be called “public_html“, “www” or “httpdocs“.
Open that directory by double-clicking it. Congratulations! You’re inside your website!
What we need to do now is get the files off your computer and into this space. The two windows on the left represent the files and folders on your computer, so you need to navigate your way to wherever you’re keeping the files you’ve got ready for your website. You can use the top window in a manner similar to Windows Explorer or Mac Finder to get to the file you want. When you click on a folder the contents of the folder will appear in the bigger window underneath.
Once you’ve found your downloaded website material (hopefully it’s all nicely organised into folders), you just need open zip folder then drag and drop contents into the big window on the right hand side and Filezilla will upload them.
Just as an aside, it’s always a good idea to have a separate folder on your computer to keep all your website files on, so you’re not having to scramble around looking for things to upload. Not only that, but try to have the folders in this offline version organised in the same way as they’ll appear on your website – ie, make your offline version exactly the same as your online version. This makes uploading a breeze, since all you have to do is drag all the folders from one side to the other without having to go digging around, looking for files.
There’s no magic “publish” button when it comes to FTP. As soon as you upload something to your website it goes live, so any files you’ve dragged across in the previous step should now be available on the Internet!
(source)[/vc_column_text][/vc_tab][vc_tab title=”Purchase Agreement” tab_id=”1429540649385-4-7″][vc_column_text]
Keeping in mind the Terms and Conditions (the “license”) published by our company that are mentioned below, our website agrees to give you a non-exclusive limited license to access the web templates and similar commodities that are marketed via this website (the “products”).
1. Website Licensing & Usage
Our customers have full liberty to use all our websites on any number of websites.
2. Browser Compatibility
We consider it our duty to offer a great experience across most major browsers which is why our themes support the latest modern web browsers including (but not limited to) Firefox, Safari, Chrome & Internet Explorer 9+. However, the performance may vary between different browsers, versions, and operating systems.
3. Updates
Customers who make individual website purchases will be able to get access to get website updates(if any).
5. Delivery
Your individual/package website/s information will be emailed to the email address (that you will provide) once we receive your payment. Even though this usually takes a few minutes, it may also take up to 24 hours. You can contact us through our contact page if you do not receive your email after waiting for this time period. You will have access to purchased the website/bundle and the support after logging in with the created credentials.
Note: The PayPal.com sales receipt is regarded as adequate financial information so invoices will not be available for your purchases/subscriptions.
6. Ownership
All the products are the property of our company so you may not claim ownership (intellectual or exclusive) over any of our products, modified or unmodified. Our products come ‘as is’, without any kind of warranty, either expressed or implied. Under no circumstances can our juridical person be accountable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses originating from the employment of or incapacity to use our products.
8. Refund Policy
Since the our products are impalpable goods that are digitally delivered, all sales are final. We practice a NO REFUND policy so if you experience any difficulties with one of the digital download products or if you undergo any problems with downloading it, we will be more than happy to help you to fix it.
9. Support
We provide these websites and designs ‘as is’. In addition, we do not offer support through any means for installation, customization or administration.
10. Price Changes
We reserve the right to modify or suspend (temporarily or permanently) a product at any point of time and from time to time with or without any notice. Prices of all the products fees, including but not limited to monthly subscription plan fees can change upon 30 days notice from us. Such changes can be notified via posting it to the website at any point of time.
11. Warranty
We do not guarantee or provide warranty for the functionality of these templates/websites in any way. There is no guarantee for its compatibility with all 3rd party components, plugins and web browsers. You should however test the browser compatibility against the demonstration websites on the demo server. It is your responsibility to make sure browser compatibility since we can not guarantee that the templates/websites will work with all browsers.
(We reserve the right to change or alter the current set of Terms and Conditions without prior notice.)
Last updated: April 20, 2015
[/vc_column_text][/vc_tab][vc_tab title=”Refund Policy” tab_id=”1429541939686-7-5″][vc_column_text]Refund Policy
Since our products are impalpable goods that are digitally delivered, all sales are final. We practice a NO REFUND policy so if you experience any difficulties with one of the digital download products or if you undergo any problems with downloading it, we will be more than happy to help you to fix it.[/vc_column_text][/vc_tab][vc_tab title=”Terms of Service” tab_id=”1429541887834-6-6″][vc_column_text]
Keeping in mind the Terms and Conditions (the “license”) published by our company that are mentioned below, our website agrees to give you a non-exclusive limited license to access the web templates and similar commodities that are marketed via this website (the “products”).
1. Website Licensing & Usage
Our customers have full liberty to use all our websites on any number of websites.
2. Browser Compatibility
We consider it our duty to offer a great experience across most major browsers which is why our themes support the latest modern web browsers including (but not limited to) Firefox, Safari, Chrome & Internet Explorer 9+. However, the performance may vary between different browsers, versions, and operating systems.
3. Updates
Customers who make individual website purchases will be able to get access to get website updates(if any).
5. Delivery
Your individual/package website/s information will be emailed to the email address (that you will provide) once we receive your payment. Even though this usually takes a few minutes, it may also take up to 24 hours. You can contact us through our contact page if you do not receive your email after waiting for this time period. You will have access to purchased the website/bundle and the support after logging in with the created credentials.
Note: The PayPal.com sales receipt is regarded as adequate financial information so invoices will not be available for your purchases/subscriptions.
6. Ownership
All the products are the property of our company so you may not claim ownership (intellectual or exclusive) over any of our products, modified or unmodified. Our products come ‘as is’, without any kind of warranty, either expressed or implied. Under no circumstances can our juridical person be accountable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses originating from the employment of or incapacity to use our products.
8. Refund Policy
Since the our products are impalpable goods that are digitally delivered, all sales are final. We practice a NO REFUND policy so if you experience any difficulties with one of the digital download products or if you undergo any problems with downloading it, we will be more than happy to help you to fix it.
9. Support
We provide these websites and designs ‘as is’. In addition, we do not offer support through any means for installation, customization or administration.
10. Price Changes
We reserve the right to modify or suspend (temporarily or permanently) a product at any point of time and from time to time with or without any notice. Prices of all the products fees, including but not limited to monthly subscription plan fees can change upon 30 days notice from us. Such changes can be notified via posting it to the website at any point of time.
11. Warranty
We do not guarantee or provide warranty for the functionality of these templates/websites in any way. There is no guarantee for its compatibility with all 3rd party components, plugins and web browsers. You should however test the browser compatibility against the demonstration websites on the demo server. It is your responsibility to make sure browser compatibility since we can not guarantee that the templates/websites will work with all browsers.
(We reserve the right to change or alter the current set of Terms and Conditions without prior notice.)
Last updated: April 20, 2015
[/vc_column_text][/vc_tab][vc_tab title=”Privacy Policy” tab_id=”1429541512999-5-7″][vc_column_text]
Privacy Policy
We respect your privacy. We won’t use your email address or name other than sending you a newsletter (if you have subscribed), or to contact you in reference to any issue which is currently open or was open in past between you and our company.
We won’t share your personal data e.g. email address, contact number, or other personal information with any third party which is not related with our company.
Our third-party advertisers may add a cookie to determine targeted advertisements based on your preferences and your visit to our site and other sites on the internet.
Our newsletter will always include a link for opting out anytime. As soon as you opt-out, we will remove your email id from our database.
Any information submitted by the buyer of the website(s) will be used solely for the purpose of completing the transaction, delivering the product, information about new product releases, and addressing any customer service issues.
[/vc_column_text][/vc_tab][vc_tab title=”Got questions?” tab_id=”1429540535914-3-10″]
[/vc_tab][/vc_tour][/vc_column][/vc_row]
